CDR Tickets

Issue Number 4754
Summary PROD - Unable to retrieve documents
Created 2019-12-11 12:09:50
Issue Type Bug
Submitted By Osei-Poku, William (NIH/NCI) [C]
Assigned To Englisch, Volker (NIH/NCI) [C]
Status Closed
Resolved 2020-01-09 11:49:48
Resolution Fixed
Path /home/bkline/backups/jira/ocecdr/issue.253527
Description

We are no longer able to retrieve documents in the CDR. You always get the following error message when you try to retrieve:

HTTP status code from server:401

Comment entered 2019-12-11 12:13:52 by Kline, Bob (NIH/NCI) [C]

Could you look into this, ? I'm about to head out the door for a PT appointment. Thanks!

Comment entered 2019-12-11 14:05:26 by Englisch, Volker (NIH/NCI) [C]

I'm able to login to XMetaL but when trying to load a CDR document or search for a document the HTTP error is displayed.

I'm also able to access the documents by going through the CDR Admin web interface, so the database connection itself to the CDR doesn't seem to be a problem.

Comment entered 2019-12-11 16:56:57 by Kline, Bob (NIH/NCI) [C]

I believe the API server is working correctly again. Could you test using XMetaL? Thanks.

Comment entered 2019-12-11 17:01:56 by Englisch, Volker (NIH/NCI) [C]

It certainly works for me.

Comment entered 2019-12-11 17:02:36 by Osei-Poku, William (NIH/NCI) [C]

Yes, it is working now. Thanks!

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