CDR Tickets

Issue Number 3863
Summary [Summaries] Correspondence Mailer Failure
Created 2015-01-19 16:03:36
Issue Type Bug
Submitted By Juthe, Robin (NIH/NCI) [E]
Assigned To Kline, Bob (NIH/NCI) [C]
Status Closed
Resolved 2015-01-19 16:58:15
Resolution Fixed
Path /home/bkline/backups/jira/ocecdr/issue.145204
Description

Sharon had a problem running a correspondence mailer at about 6:30pm on Saturday. It may need to be stopped manually. Please see the details below.

The last time this happened I think the publishing service had stopped. Could that the be cause? Or possibly the scheduled maintenance?(although I think this job was submitted after 6PM on Saturday)

Thank you!

Emails from Sharon:

It is job #12398.

Sharon

From: Quint-Kasner, Sharon (NIH/NCI) [E]
Sent: Saturday, January 17, 2015 7:28 PM
To: Juthe, Robin (NIH/NCI) [E]
Subject: Correspondence Mailers

Hi Robin,

I ran an editorial advisory board review letter today (about an hour ago) and haven’t received the emailed link yet.

Can you check whether whatever was wrong the last time has happened again? I am feeling a little jinxed.

Sharon

Sharon Quint-Kasner, RN, MS
PDQ Pediatric Editorial Board Manager
NCI/OCPL/OCC/PCIB
9609 Medical Center Dr. Room 2E436 MSC 9760
Rockville, MD 20892-9769
For overnight mail and UPS: Rockville, MD 20850
Phone: 240-276-6597
FAX: 240-276-7679
www.cancer.gov

Comment entered 2015-01-19 16:58:15 by Kline, Bob (NIH/NCI) [C]

I have marked the job as failed, so she should be able to submit it again. I see no evidence that the publishing service was not running (in fact, I see evidence that it was running, though she started her job right on the heels of the restart of the servers following the maintenance window). I confirmed that the three board members for whom the mailer was requested have identical versions of their Person documents on the lower tiers, and I tested the job successfully on DEV, so I expect that it will work this time. Don't think we have any way of finding out what happened the first time.

Comment entered 2015-01-19 17:09:07 by Juthe, Robin (NIH/NCI) [E]

Thanks, Bob!

Comment entered 2015-01-20 12:25:09 by squint

Hi Robin,

 

The correspondence mailers worked fine this morning.

 

Sharon

 

From: NCI JIRA Mail (NIH/NCI)
Sent: Monday, January 19, 2015 5:10 PM
To: Quint-Kasner, Sharon (NIH/NCI) [E]
Subject: [NCI JIRA Tracker] (OCECDR-3863) [Summaries] Correspondence Mailer Failure

 

[1]Robin Juthe commented on [2]OCECDR-3863

 

[3]Re: [Summaries] Correspondence Mailer Failure

Thanks, Bob!

[4]

[5]Add Comment

 

This message was sent by Atlassian JIRA (v6.3.1#6329-sha1:7df76f1)

 

Assignee:

[6]Robert Kline

 
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[1] https://tracker.nci.nih.gov/secure/ViewProfile.jspa?name=JutheR
[2] https://tracker.nci.nih.gov/browse/OCECDR-3863
[3] https://tracker.nci.nih.gov/browse/OCECDR-3863
[4] https://tracker.nci.nih.gov/browse/OCECDR-3863#add-comment
[5] https://tracker.nci.nih.gov/browse/OCECDR-3863#add-comment
[6] https://tracker.nci.nih.gov/secure/ViewProfile.jspa?name=BKline

Comment entered 2015-01-20 15:54:06 by Juthe, Robin (NIH/NCI) [E]

Great, thanks Sharon. Marking this QA Verified.

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