EBMS Tickets

Issue Number 399
Summary [Admin] Problem Selecting Boards On Upload Page in Chrome
Created 2016-09-14 10:15:50
Issue Type Bug
Submitted By Juthe, Robin (NIH/NCI) [E]
Assigned To Kline, Bob (NIH/NCI) [C]
Status Closed
Resolved 2016-11-03 07:24:01
Resolution Fixed
Path /home/bkline/backups/jira/oceebms/issue.194026
Description

When using Chrome, we are unable to modify the Board selections when uploading a new document.

For example, Robin B cannot unselect her default Board (which I believe is Supportive Care) and select IACT.

Comment entered 2016-09-14 11:23:34 by Kline, Bob (NIH/NCI) [C]

I can't reproduce this. Maybe I'll have to watch her do it.

Comment entered 2016-09-14 11:36:08 by Juthe, Robin (NIH/NCI) [E]

I can reproduce it on QA (I didn't try PROD). You might have to be logged in as a user that has a default Board selected (not sure if you have one)? When I go to the Upload Document page, I can unselect the pre-selected Board, but I am unable to select any other Boards (no red check appears).

Comment entered 2016-09-14 11:52:26 by Kline, Bob (NIH/NCI) [C]

I've tried on QA and DEV, Crome and Edge, my own account and Test Board Manager, and I'm able to do anything I want with the Board checkboxes (see screen shots). Both account have at least one default Board.

Comment entered 2016-09-14 11:53:28 by Juthe, Robin (NIH/NCI) [E]

Strange. Maybe I can show you on my computer then. I just checked and my Chrome is up to date.

Comment entered 2016-09-14 12:29:37 by Kline, Bob (NIH/NCI) [C]
Comment entered 2016-09-19 10:11:06 by Kline, Bob (NIH/NCI) [C]

The folks at Google are confused about where bugs should be reported. I followed the instructions within Chrome itself for reporting the bug, which ended up on the forum linked in the previous comment. However, the "community specialist" for that forum kept insisting that it wasn't the right place for bug reports. So I ended up starting over at https://bugs.chromium.org/p/chromium/issues/detail?id=647780. I have created a repro case for them at http://home.rksystems.com/issue647780/repro so we don't have to deal with getting permission from the security folks here to get the Chrome developers access to the EBMS site. In the meantime, here's a weird workaround: if you click the boards you want, and then click the middle mouse button on the "Policies" link at the bottom of the page, your selections will magically appear. That leaves you with an extra tab or two to close when you're done, but this might be less annoying than having to switch to another browser, or to work blind in the broken Chrome page.

As you can see in the bug report thread, they're saying that it's possible the bug might be fixed some time in the next 4-6 weeks. I'm not holding my breath. :-)

Comment entered 2016-09-23 07:18:26 by Kline, Bob (NIH/NCI) [C]

I'm impressed by the Chrome devs, who have already identified the cause of the bug and have produced a patch. They're targeting the next release, which (if I'm reading their web page correctly) will be October 18. Their description of the date says "These dates are subject to change without advance notice and provided here only for rough planning purposes. New bugs, security incidents, holiday schedules, partner dependencies and process changes can all affect these dates and move it in either direction. The date only estimates the week of 1st stable push of a release – it does not imply that all end points will be updated by this week." The comparable date for the previous release was September 6, and this ticket was opened on Wednesday the 14th. So (assuming a day or so between when the problem surface and when the ticket was created) we'd be looking at the last week of next month. Keeping my fingers crossed.

Comment entered 2016-11-03 07:24:01 by Kline, Bob (NIH/NCI) [C]

Crome version 54 is out, and it fixes this bug. Please confirm.

Comment entered 2017-05-16 11:43:23 by Kline, Bob (NIH/NCI) [C]

Did this ever get tested?

Comment entered 2017-05-24 09:32:17 by Juthe, Robin (NIH/NCI) [E]

Yes, this resolved the problem.

Attachments
File Name Posted User
2016-09-14 11_48_35-upload-ebms-doc-1.png 2016-09-14 11:50:42 Kline, Bob (NIH/NCI) [C]
2016-09-14 11_49_40-upload-ebms-doc-2.png 2016-09-14 11:50:42 Kline, Bob (NIH/NCI) [C]

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