EBMS Tickets

Issue Number 360
Summary Unable to Upload Documents on PROD
Created 2016-02-08 10:22:01
Issue Type Bug
Submitted By Juthe, Robin (NIH/NCI) [E]
Assigned To Kline, Bob (NIH/NCI) [C]
Status Closed
Resolved 2016-04-07 14:54:01
Resolution Fixed
Path /home/bkline/backups/jira/oceebms/issue.178470
Description

We're currently unable to upload docs to the EBMS - prod (we've tried both word and pdf files). I'll attach a screenshot showing the error message.

Comment entered 2016-02-08 10:23:24 by Juthe, Robin (NIH/NCI) [E]

Adding Victoria and Bonnie.

Comment entered 2016-02-08 10:26:19 by Kline, Bob (NIH/NCI) [C]

Yes, Bonnie reported this, too. I have linked this ticket to the ticket I filed with CBIIT.

Comment entered 2016-02-08 11:38:07 by henryec

Kiran just called me and asked me about rebooting the EBMS server. I asked him to do so at 11:45 AM in case you have any major objections. Should only take a couple minutes to reboot.

Bob, he said that it was due to Apache detailed logging being turned on.

Comment entered 2016-02-08 11:41:15 by Kline, Bob (NIH/NCI) [C]

Let's do it - the users are pretty well blocked until this gets fixed.

Thanks,
Bob

Comment entered 2016-02-08 11:43:09 by Juthe, Robin (NIH/NCI) [E]

Agreed - 11:45 sounds good. Thanks!

Comment entered 2016-02-08 12:26:27 by Kline, Bob (NIH/NCI) [C]

Disk space has been freed up. Please try again.

Comment entered 2016-02-08 12:33:23 by Shields, Victoria (NIH/NCI) [E]

I was able to upload some documents. Looks like we're back in business.

Comment entered 2016-04-01 16:50:29 by Ferguson, Bonnie (NIH/NCI) [C] [X]

Thanks Bob.  Working now!!

 

From: NCI JIRA Mail (NIH/NCI)
Sent: Monday, February 08, 2016 12:27 PM
To: Ferguson, Bonnie (NIH/NCI) [C]
Subject: [NCI JIRA Tracker] (OCEEBMS-360) Unable to Upload Documents on PROD

 

[1]Robert Kline commented on [2]OCEEBMS-360

 

[3]Re: Unable to Upload Documents on PROD

Disk space has been freed up. Please try again.

[4]

[5]Add Comment

 

This message was sent by Atlassian JIRA (v6.3.1#6329-sha1:7df76f1)

 

Assignee:

[6]Robert Kline

 
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[1] https://tracker.nci.nih.gov/secure/ViewProfile.jspa?name=BKline
[2] https://tracker.nci.nih.gov/browse/OCEEBMS-360
[3] https://tracker.nci.nih.gov/browse/OCEEBMS-360
[4] https://tracker.nci.nih.gov/browse/OCEEBMS-360#add-comment
[5] https://tracker.nci.nih.gov/browse/OCEEBMS-360#add-comment
[6] https://tracker.nci.nih.gov/secure/ViewProfile.jspa?name=BKline

Attachments
File Name Posted User
screenshot-1.png 2016-02-08 10:22:28 Juthe, Robin (NIH/NCI) [E]

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