CDR Tickets

Issue Number 4480
Summary Unable to log into the CDR
Created 2018-05-25 10:52:10
Issue Type Bug
Submitted By Osei-Poku, William (NIH/NCI) [C]
Assigned To Kline, Bob (NIH/NCI) [C]
Status Closed
Resolved 2018-05-29 07:37:58
Resolution Fixed
Path /home/bkline/backups/jira/ocecdr/issue.226702
Description

We are not able to log into the CDR this morning. The error message appears to indicate wrong passwords but the passwords are correct.

Comment entered 2018-05-25 10:53:08 by Osei-Poku, William (NIH/NCI) [C]

tagging

Comment entered 2018-05-25 10:55:16 by Osei-Poku, William (NIH/NCI) [C]

Just to clarify that this is on PROD and QA. Also, users who got in earlier this morning and are still logged in are fine.

Comment entered 2018-05-25 11:03:47 by Juthe, Robin (NIH/NCI) [E]

Thanks for reporting this, William. Victoria is running into this problem too.

Comment entered 2018-05-25 11:20:49 by Kline, Bob (NIH/NCI) [C]

This is apparently a larger Active Directory problem. I have filed NCI-INC0281061, for what that's worth, but I assume fixing the problem will be driven by forces larger than that ticket.

Comment entered 2018-05-25 11:23:36 by Kline, Bob (NIH/NCI) [C]

Comment entered 2018-05-25 12:13:34 by Osei-Poku, William (NIH/NCI) [C]

It seems to be working now. We are able to log in. Thanks!

Comment entered 2018-05-25 12:19:14 by Kline, Bob (NIH/NCI) [C]

Super! Thanks, William.

Comment entered 2018-05-25 12:30:21 by Kline, Bob (NIH/NCI) [C]

I'm still unable to log in myself, so maybe we're looking at a partial or intermittent solution at the moment.

Comment entered 2018-05-25 12:32:33 by Kline, Bob (NIH/NCI) [C]

If you're logged in via XMetaL, don't log back out to test the fix for the problem. If you want to test, do it by logging into https://cdr.cancer.gov with your browser.

Comment entered 2018-05-29 07:28:08 by Kline, Bob (NIH/NCI) [C]

If login is still working properly, you can go ahead and close this ticket. I've done the same for the ServiceNow ticket.

Comment entered 2018-06-01 12:22:39 by Kline, Bob (NIH/NCI) [C]

Anyone still having problems?

Comment entered 2018-06-01 13:03:08 by Juthe, Robin (NIH/NCI) [E]

Not that i'm aware of. I think this can be closed.

Attachments
File Name Posted User
CDR LOGIN ERROR.png 2018-05-25 10:50:12 Osei-Poku, William (NIH/NCI) [C]
screenshot-1.png 2018-05-25 11:23:23 Kline, Bob (NIH/NCI) [C]

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