CDR Tickets

Issue Number 4449
Summary Publish Preview error for summaries on QA
Created 2018-04-11 11:18:10
Issue Type Bug
Submitted By Osei-Poku, William (NIH/NCI) [C]
Assigned To Englisch, Volker (NIH/NCI) [C]
Status Closed
Resolved 2018-04-12 19:03:21
Resolution Fixed
Path /home/bkline/backups/jira/ocecdr/issue.223882
Description

It looks like PP for summaries is broken again on QA. We are getting the same error message as the one reported in OCECDR-4447

Error in PubPreview:

Unspecified Error

Complete Error message below:

HTTP error: 500 (Internal Server Error) (occurred at Wed Apr 11 11:11:47 2018) (<?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><soap:Body><soap:Fault><faultcode>soap:Server</faultcode><faultstring>System.Web.Services.Protocols.SoapException: Server was unable to process request. --> System.Exception: CDRPreview web service error:There was error generating Preview html for template type Summary at 11:11:48 AM Error Message: Preview generation failed for document Id:62745 -> System.Exception: Preview generation failed for document Id:62745 --> System.Web.Services.Protocols.SoapException: java.rmi.RemoteException: Failed to save relationship instances. The underlying error was: An exception occurred while processing the "com.percussion.fastforward.managednav.PSNavFolderEffect" extension: PSNavException: Exception com.percussion.cms.PSCmsException: Cannot create a relationship to a non-existing dependent item. The dependent item id was: 1110130 Message: Cannot create a relationship to a non-existing dependent item. The

Comment entered 2018-04-11 11:45:28 by Englisch, Volker (NIH/NCI) [C]

As a quick workaround I'm pointing the CDR QA server to the GK-DT server for the moment and I'll ask Blair to help fixing the GK-QA server.

Comment entered 2018-04-12 19:03:08 by Englisch, Volker (NIH/NCI) [C]

Blair said he had fixed this problem. The CDR QA server is pointing back to the GK QA server again.

Comment entered 2018-04-13 17:10:49 by Englisch, Volker (NIH/NCI) [C]

I'm closing this ticket because the problem has been resolved.

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