| Issue Number | 4230 |
|---|---|
| Summary | Problem with CDR Loader Files when Switching Tiers |
| Created | 2017-02-10 18:54:57 |
| Issue Type | Bug |
| Submitted By | Juthe, Robin (NIH/NCI) [E] |
| Assigned To | Kline, Bob (NIH/NCI) [C] |
| Status | Closed |
| Resolved | 2017-03-01 09:50:45 |
| Resolution | Fixed |
| Path | /home/bkline/backups/jira/ocecdr/issue.202825 |
As discussed in our meeting yesterday, I encountered a problem last Friday (2/3) and was unable to open the CDR on PROD due to not having the correct CDR loader file. This happened after doing some testing on DEV and QA, so I had several loader files on my machine from those tiers and the older loader file from PROD (dated November 2016) had been deleted from my workstation (I think it only keeps 5--that's how many I had).
Adding Volker as a watcher.
Linda and I ran into a somewhat similar problem yesterday after logging into QA and tried to log back into PROD. In both cases, the loader did not launch. I finally logged in by clicking on the loader from the file system.
Could you please post the CdrClient.log files for the three machines (Linda's, William's, and Robin's) to the ticket? It lives in %APPDATA%\SoftQuad\XMetaL\9.0.
Thanks!
I found the bug, and I have installed a fixed version of the loader on DEV. I'll install it on QA after lunch. Until Einstein lands on PROD, you may still run into the problem when you go back to PROD.
You probably don't need to see our log files anymore but I loaded them anyway. Sorry for the delay.
I ran into the same problem while switching from DEV to QA this evening. I have attached the cdrclient file with the logs for today only.
I see I actually introduced a bug instead of fixing one with my previous change. I backed that out, bumped up the number of loaders to be retained from five to ten, and added logic to make sure we weren't trying to delete the same program we were running. I installed this on DEV and QA, added it to the deployment set, and gave CBIIT a request to patch it onto STAGE.
~bkline, I'm thinking this ticket related to the deleted loader files could probably be closed. Am I right?
Sure, as long as the users confirm they are no longer experiencing the problem.
Can this be closed, Robin?
| File Name | Posted | User |
|---|---|---|
| CdrClient.log | 2017-02-28 17:08:09 | Osei-Poku, William (NIH/NCI) [C] |
| CdrClient.log | 2017-02-28 13:16:09 | Osei-Poku, William (NIH/NCI) [C] |
| CdrClient.log | 2017-02-28 10:42:21 | Juthe, Robin (NIH/NCI) [E] |
| cdrClient.txt | 2017-03-07 19:51:29 | Osei-Poku, William (NIH/NCI) [C] |
Elapsed: 0:00:00.001268