CDR Tickets

Issue Number 3659
Summary [CITATIONS] Unable to import citations on Prod.
Created 2013-09-09 08:31:48
Issue Type Bug
Submitted By Osei-Poku, William (NIH/NCI) [C]
Assigned To Kline, Bob (NIH/NCI) [C]
Status Closed
Resolved 2013-09-09 12:03:33
Resolution Fixed
Path /home/bkline/backups/jira/ocecdr/issue.112932
Description

We're unable to import citations on the production server. Here is the error message we get:

"NLM server unavailable; please try again later"

Meanwhile, there seems to be no such problem on Dev as I was able to import one on first try. Here are a few sample documents:
22699455
23395119
22948968

Comment entered 2013-09-09 09:30:07 by Kline, Bob (NIH/NCI) [C]

Is this the first attempt to import citations on prod? Or did it work before?

Comment entered 2013-09-09 09:47:15 by Juthe, Robin (NIH/NCI) [E]

This has been working for awhile. I believe it stopped working sometime Friday afternoon.

Comment entered 2013-09-09 09:49:46 by Osei-Poku, William (NIH/NCI) [C]

That is right. This is not the first attempt on Prod.

Comment entered 2013-09-09 09:53:53 by Kline, Bob (NIH/NCI) [C]

OK, thanks. I'll file a ticket with CBIIT.

Comment entered 2013-09-09 10:03:45 by Kline, Bob (NIH/NCI) [C]

CBIIT ticket created.

Comment entered 2013-09-09 12:03:33 by Kline, Bob (NIH/NCI) [C]

Firewall rule fixed. It looks like these citations have already been imported.

Comment entered 2013-09-09 12:40:34 by Osei-Poku, William (NIH/NCI) [C]

Verified. It's working again. Thanks!

Elapsed: 0:00:00.001755