| Issue Number | 3495 |
|---|---|
| Summary | [EBMS/CiteMS] System is Down |
| Created | 2012-03-29 11:58:20 |
| Issue Type | Improvement |
| Submitted By | Juthe, Robin (NIH/NCI) [E] |
| Assigned To | alan |
| Status | Closed |
| Resolved | 2012-04-26 12:38:12 |
| Resolution | Fixed |
| Path | /home/bkline/backups/jira/ocecdr/issue.107823 |
BZISSUE::5190
BZDATETIME::2012-03-29 11:58:20
BZCREATOR::Robin Juthe
BZASSIGNEE::Alan Meyer
BZQACONTACT::Margaret Beckwith
On 3/29/2012 11:42 AM, Harrison, Robin (NIH/NCI) [E] wrote:
> Hi Alan,
>
> Bonnie just mentioned that she’s unable to get into the CiteMS. I
just
> tried too and am getting a “Page could not be displayed” error.
Are
> you actively working on something in the system?
I'm not doing anything. I'll check it out.
--
Alan Meyer
AM Systems, Inc.
Randallstown, MD, USA
vrmeyer@comcast.net
BZDATETIME::2012-03-29 12:00:42
BZCOMMENTOR::Robin Juthe
BZCOMMENT::1
(In reply to comment #0)
> On 3/29/2012 11:42 AM, Harrison, Robin (NIH/NCI) [E] wrote:
> > Hi Alan,
> >
> > Bonnie just mentioned that she’s unable to get into the
CiteMS. I just
> > tried too and am getting a “Page could not be displayed”
error. Are
> > you actively working on something in the system?
> I'm not doing anything. I'll check it out.
> --
> Alan Meyer
> AM Systems, Inc.
> Randallstown, MD, USA
> vrmeyer@comcast.net
Victoria and Robin B are also experiencing problems connecting to the CiteMS. They are off-site today, so it doesn't appear to just be a local issue. Thanks for looking into it, Alan.
BZDATETIME::2012-03-29 12:02:55
BZCOMMENTOR::Alan Meyer
BZCOMMENT::2
It looks like the hardware is okay but the "virtual server" that it's running on is down. I've reported it to the operations group and Carbie Mendoza is looking into it.
I don't know yet if it's a serious problem. Hopefully not.
If and when Carbie gets it fixed I've asked him to send an email directly to Bonnie since some of us may be in the CDR meeting when it happens.
BZDATETIME::2012-03-29 12:28:57
BZCOMMENTOR::Alan Meyer
BZCOMMENT::3
I got the following message from Carbie at 12:12 pm
--------------------------------------------------------------------
Hello,
The server nci-ctbcitems-s1 is back up and running. Please let us know if you have any more issue with the server.
Thanks,
Carbie Mendoza
NCI - Communications Technology Branch
Contractor: Sapient Government Services
Phone: 301-594-9179
--------------------------------------------------------------------
I checked and got the login page.
I'll hold off a bit and, unless someone reports more problems, I'll mark it resolved-fixed.
BZDATETIME::2012-03-29 15:09:26
BZCOMMENTOR::Alan Meyer
BZCOMMENT::4
I just spoke to Carbie.
It turns out that the problem was caused by a hardware failure. The cache memory system failed on the computer hosting the old CiteMS. Carbie disabled the cache (which should make the system a bit slower, though it may or may not be noticeable) and put in a request for a permanent fix.
I'm marking this as resolved-fixed.
BZDATETIME::2012-04-26 12:38:12
BZCOMMENTOR::Bob Kline
BZCOMMENT::5
Closed at status meeting.
Elapsed: 0:00:00.001888