EBMS Tickets

Issue Number 621
Summary Unable to load PDFs
Created 2021-12-27 11:42:50
Issue Type Bug
Submitted By Shields, Victoria (NIH/NCI) [E]
Assigned To Kline, Bob (NIH/NCI) [C]
Status Closed
Resolved 2021-12-29 13:03:51
Resolution Fixed
Path /home/bkline/backups/jira/oceebms/issue.307529
Description

We are getting a SECURE CONNECTION FAILED error message when we try to upload PDFs in the EBMS.

Comment entered 2021-12-27 12:54:46 by Kline, Bob (NIH/NCI) [C]

ServiceNow ticket NCI-RITM0333241 has been submitted to CBIIT.

Comment entered 2021-12-27 15:04:34 by Kline, Bob (NIH/NCI) [C]

I am unable to reproduce this failure on the lower tiers. It's difficult for me to test on production because I don't want to mess up the production data. Do you have a PDF file that needs to be posted for an existing article which I can try to post myself?

Comment entered 2021-12-27 15:34:02 by Shields, Victoria (NIH/NCI) [E]

I was able to successfully upload a different PDF. However, when I tried to upload the PDF that Crystal originally tried to upload, I got the error message. It's PMID: Mueller Clin Ca Res 2018 30190371.pdf30190371. The PDF is attached.

Comment entered 2021-12-27 15:53:34 by Kline, Bob (NIH/NCI) [C]

Thanks, this will be very helpful. I've got CBIIT in a Teams session, and we'll be replicating the failure. If you have a third PDF which needs to be posted for another article on PROD, we might try attaching that as well.

Comment entered 2021-12-27 16:24:25 by Kline, Bob (NIH/NCI) [C]

. The PDF didn't make it to the ticket, as you can see. Could you please

  1. try attaching it to the Jira ticket again, AND

  2. also send it separately from Jira in an email message?

Thanks!

Comment entered 2021-12-27 17:28:04 by Shields, Victoria (NIH/NCI) [E]

Mueller ref attached. This is the ref that I haven't been able to upload. PMID is: 30190371.

Comment entered 2021-12-27 17:31:18 by Shields, Victoria (NIH/NCI) [E]

I've attached a second ref, Lin, PMID: 34368955, if you would like to upload it.  I did not try to upload it (thinking you wanted to try yourself and see what happens).

Comment entered 2021-12-27 17:44:29 by Shields, Victoria (NIH/NCI) [E]

I noticed that the Mueller ref (the original ref that wouldn't upload) wouldn't attach to this ticket so I saved a new version and tried to upload it in the EBMS. It worked. So maybe the first file I saved was corrupt? Although FWIW, when Crystal was first trying to import and upload this ref, she was using her own version,not my corrupt version.

Comment entered 2021-12-27 17:44:30 by Kline, Bob (NIH/NCI) [C]

So Jira isn't letting you attach the Mueller PDF, it seems. Please send it to me separately as an email attachment.

Comment entered 2021-12-27 17:57:58 by Kline, Bob (NIH/NCI) [C]

Could you please email me the PDF which failed?

Comment entered 2021-12-27 17:58:30 by Kline, Bob (NIH/NCI) [C]

And also please list the steps used to create that version.

Comment entered 2021-12-29 13:03:45 by Kline, Bob (NIH/NCI) [C]

CBIIT removed the log4j rule from the F5, and I was able to attach the failing PDF to the ticket.

Comment entered 2022-01-04 10:16:58 by Kline, Bob (NIH/NCI) [C]

Can you confirm and close the ticket, ?

Comment entered 2022-01-05 17:49:04 by Shields, Victoria (NIH/NCI) [E]

This has been resolved and I'm closing the ticket. Thanks.

Attachments
File Name Posted User
Lin Cancer 2021 34368955.pdf 2021-12-27 17:30:22 Shields, Victoria (NIH/NCI) [E]
Mueller Clin Ca Res 2018 30190371.pdf 2021-12-29 13:03:06 Kline, Bob (NIH/NCI) [C]

Elapsed: 0:00:00.000751