CDR Tickets

Issue Number 4340
Summary Audio import tool broken
Created 2017-11-20 16:14:15
Issue Type Bug
Submitted By Osei-Poku, William (NIH/NCI) [C]
Assigned To Englisch, Volker (NIH/NCI) [C]
Status Closed
Resolved 2017-12-07 11:57:00
Resolution Fixed
Path /home/bkline/backups/jira/ocecdr/issue.217310
Description

It looks like the tool for importing audio files into the CDR media docs is broken on PROD, DEV and QA.

This is the error message from PROD.

A problem occurred in a Python script.

D:\cdr\Log\tmpwrtr6v.html contains the description of this error.

Comment entered 2017-11-20 16:34:04 by Kline, Bob (NIH/NCI) [C]

Looks like the mutagen package was inadvertently dropped during the Python upgrade. Perhaps we can get that fixed when we apply the patches to work around the broken Windows file associations, . I installed the module on DEV.

Comment entered 2017-11-20 16:45:10 by Osei-Poku, William (NIH/NCI) [C]

Verified on DEV. Thanks!

Comment entered 2017-11-27 18:09:22 by Englisch, Volker (NIH/NCI) [C]

It looks like the tool for importing audio files into the CDR media docs is broken on PROD, DEV and QA.

Did you not try on STAGE or is STAGE still working?

Comment entered 2017-11-27 18:42:10 by Osei-Poku, William (NIH/NCI) [C]

It's not working on STAGE too. I just tried it.

Comment entered 2017-12-06 13:52:29 by Osei-Poku, William (NIH/NCI) [C]

Looks like this one can be closed.

Comment entered 2017-12-06 14:09:18 by Englisch, Volker (NIH/NCI) [C]

I'm surprised to hear that since I haven't had CBIIT run the command to install the missing library. It should only be working on DEV to my knowledge.
, did you submit a ticket to have the mutagen library installed?

Comment entered 2017-12-06 14:38:11 by Osei-Poku, William (NIH/NCI) [C]

Sorry, I updated the wrong ticket. I should have updated -
OCECDR-4328
But now that you talk about the ticket to CBIIT, could you please expedite it since audios have not been published for several weeks because of OCECDR-4328.

Comment entered 2017-12-06 14:47:33 by Kline, Bob (NIH/NCI) [C]

All I recall is having provided you with the command CBIIT needs to execute.

Comment entered 2017-12-06 14:51:44 by Englisch, Volker (NIH/NCI) [C]

I will submit a ticket to CBIIT today to install the missing library. gave me the command on Friday but I didn't want to include this step as part of the Friday-emergency-ticket in fear of potentially messing up the weekend publishing job due to unforeseen permission problems in the python library directory.

Comment entered 2017-12-07 11:37:37 by Englisch, Volker (NIH/NCI) [C]

I've submitted a CBIIT ticket and we're in the process of installing to STAGE at the moment.

Comment entered 2017-12-07 11:56:46 by Englisch, Volker (NIH/NCI) [C]

The library has been updated on QA and STAGE.
Please go ahead and test. If this is working OK we will have to decide when we want to install this library on PROD.

Comment entered 2017-12-07 12:25:14 by Osei-Poku, William (NIH/NCI) [C]

Verified on STAGE and QA. Please install on PROD. Thanks!

Comment entered 2017-12-07 15:29:09 by Englisch, Volker (NIH/NCI) [C]

As discussed at our status meeting we will install the missing library on PROD at 5pm today.
Users may be unable to access the CDR Admin interface for about 5 minutes.

Comment entered 2018-01-04 13:05:52 by Osei-Poku, William (NIH/NCI) [C]

Verified on PROD. Thanks!

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