CDR Tickets

Issue Number 4204
Summary Failure generating GP Mailer
Created 2016-12-19 15:52:00
Issue Type Bug
Submitted By Osei-Poku, William (NIH/NCI) [C]
Assigned To Kline, Bob (NIH/NCI) [C]
Status Closed
Resolved 2016-12-20 13:20:07
Resolution Fixed
Path /home/bkline/backups/jira/ocecdr/issue.200399
Description

I am not able to generate a mailer for CDR0000775677 on PROD. The error info is below:

Publishing System: Mailers
System Subset: Genetics Professional-Annual update [Job settings ]
User Name: oseipokuw
Output Location: d:/cdr/Output/Mailers/Job14241
Started: 2016-12-19 15:43:32
Completed: 2016-12-19 15:44:15
Status: Failure
Messages: can't open URL: https://nciws-p193-v-w.nci.nih.gov/cgi-bin/cdr/GetGPLookupValues.py

Comment entered 2016-12-19 15:52:27 by Osei-Poku, William (NIH/NCI) [C]

Seems like the error started on 12/14. Here is the error from that date:

The error actually started on 12/14. Here is the error from that date:

Publishing System: Mailers
System Subset: Genetics Professional-Annual remail [Job settings ]
User Name: oseipokuw
Output Location: d:/cdr/Output/Mailers/Job14234
Started: 2016-12-14 18:27:21
Completed: 2016-12-14 18:28:02
Status: Failure
Messages: can't open URL: https://nciws-p193-v-w.nci.nih.gov/cgi-bin/cdr/GetGPLookupValues.py

Comment entered 2016-12-19 18:28:45 by Kline, Bob (NIH/NCI) [C]

Somehow PROD has the wrong version of GPMailers.py. All the other tiers (including STAGE) have the correct version. I have given CBIIT a ticket to install the correct version. I'll let you know when it's done.

Comment entered 2016-12-20 13:20:07 by Kline, Bob (NIH/NCI) [C]

The script has been replaced on PROD. Please test.

Comment entered 2016-12-20 20:51:49 by Osei-Poku, William (NIH/NCI) [C]

It seems to be working now. I ran a couple of mailers and didn't get any errors. Thanks!

Comment entered 2016-12-20 20:52:04 by Osei-Poku, William (NIH/NCI) [C]

Verified on PROD.

Elapsed: 0:00:00.001455