EBMS Tickets

Issue Number 394
Summary Logout not clearing user session/cookies
Created 2016-08-24 11:20:10
Issue Type Bug
Submitted By zhangy41
Assigned To Kline, Bob (NIH/NCI) [C]
Status Closed
Resolved 2016-09-22 10:28:52
Resolution Fixed
Path /home/bkline/backups/jira/oceebms/issue.192825
Description

User cannot be logged out correctly. CBIIT has applied the same SiteMinder settings on EBMS as the other sites. Only EBMS site has this issue remaining.

This is related to the original Webteam request: https://tracker.nci.nih.gov/browse/WEBTEAM-8797

Comment entered 2016-08-30 11:35:39 by Kline, Bob (NIH/NCI) [C]

: would you assign story points to this ticket, please?

Thanks,
Bob

Comment entered 2016-09-14 13:19:49 by Dugan, Amy (NIH/NCI) [C]

Robin reported that this issue has not occurred for quite a while. I am closing this as "cannot reproduce." If it crops again, we can reopen or open a new ticket and relate the two. please let me know if you are aware of a different manifestation (other than what the user was experiencing) that still needs attention/fixing. Thanks!

Comment entered 2016-09-14 14:44:54 by Juthe, Robin (NIH/NCI) [E]

Amy, this is still happening after all. I'm unable to log out now on DEV. Sorry! I'll reopen the ticket.

Comment entered 2016-09-14 14:50:08 by Dugan, Amy (NIH/NCI) [C]

Thanks for the update, !

Comment entered 2016-09-14 14:52:47 by Juthe, Robin (NIH/NCI) [E]

Sure. I think the reason I hadn't seen it in awhile is that I don't change accounts on PROD. On the lower tiers, I'm constantly changing accounts, so that's when the problem surfaces. It seems to only be affecting SSO accounts for now. I'm able to log out of the Drupal test accounts just fine, but my NIH account is "sticking".

Comment entered 2016-09-20 09:28:42 by Kline, Bob (NIH/NCI) [C]

I have asked CBIIT to expedite this so we can get it into the release.

Comment entered 2016-09-22 10:28:52 by Kline, Bob (NIH/NCI) [C]

Fixed on DEV. I'm working with CBIIT and CIT to get the fix rolled up the tiers.

Comment entered 2016-09-23 09:59:04 by Kline, Bob (NIH/NCI) [C]

Pinged CBIIT and CIT to find out when this can get onto QA, STAGE, and PROD (and whether the fix will be permanent).

Comment entered 2016-09-23 11:29:57 by Kline, Bob (NIH/NCI) [C]

Fix applied to QA and STAGE. We've asked CBIIT/CIT to do PROD this coming Wednesday night.

Comment entered 2016-09-29 07:10:05 by Kline, Bob (NIH/NCI) [C]

: please check this on PROD, and close the ticket if logout is working correctly now.

Thanks,
Bob

Comment entered 2016-09-29 10:41:46 by Juthe, Robin (NIH/NCI) [E]

Verified on PROD.

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