EBMS Tickets

Issue Number 390
Summary EBMS Unavailable
Created 2016-06-28 15:43:47
Issue Type Bug
Submitted By Juthe, Robin (NIH/NCI) [E]
Assigned To Dugan, Amy (NIH/NCI) [C]
Status Closed
Resolved 2016-08-25 13:00:21
Resolution Fixed
Path /home/bkline/backups/jira/oceebms/issue.187059
Description

I am getting a "Service unavailable" message and cannot get to the EBMS on PROD.

Comment entered 2016-06-29 12:06:12 by Dugan, Amy (NIH/NCI) [C]

Hi , I am going to keep this open until at least tomorrow morning. CBIIT is still planning to have up to a 30 minute outage on EBMS Prod tonight, to upgrade the version of Siteminder. Hopefully there will be additional stability with the Siteminder service after this upgrade. In addition, CBIIT is also touble-shooting the iTrust logout error. We granted a CBIIT colleague access to the PROD site but without any permissions so that he can test the logout. Thanks!

Comment entered 2016-06-29 12:10:47 by Juthe, Robin (NIH/NCI) [E]

OK, sounds good. Thanks for the update, Amy. Is the outage scheduled for 9pm tonight? Just want to confirm before I give everyone a heads up.

Comment entered 2016-06-29 12:29:32 by Dugan, Amy (NIH/NCI) [C]

Hi , yes we are on for 9pm tonight (6/29). Sorry I omitted that before! CBIIT expects everything to be completed by or before 9:30pm, and then our team will smoke test and check to make sure the site is operating normally. I will email you once the update has been completed, as well as once we have finished testing. Thanks!

Comment entered 2016-06-29 12:30:52 by Juthe, Robin (NIH/NCI) [E]

Great. Thanks, Amy!

Comment entered 2016-08-11 10:05:14 by Juthe, Robin (NIH/NCI) [E]

Hi , can this issue be closed?

Comment entered 2016-08-11 11:04:16 by Dugan, Amy (NIH/NCI) [C]

Yes! Thanks for checking!

Comment entered 2016-08-25 13:00:21 by Dugan, Amy (NIH/NCI) [C]

This issue related to Siteminder issues that were worked on by the NIH Siteminder team and CBIIT. The issue was fixed and this ticket can be closed.

Elapsed: 0:00:00.000758