CDR Tickets

Issue Number 5106
Summary Summary Translation Queue Anomalies
Created 2022-04-20 12:39:50
Issue Type Task
Submitted By Osei-Poku, William (NIH/NCI) [C]
Assigned To Osei-Poku, William (NIH/NCI) [C]
Status Closed
Resolved 2023-08-16 09:41:33
Resolution Fixed
Path /home/bkline/backups/jira/ocecdr/issue.316120
Description

There have been a few anomalies with the Summary Translation Queue recently on PROD. In the first place, some documents fail to be attached. The browser will spin forever and never attach the file. I am not sure if there is file size limit or not as I was able to easily attach a much smaller file without any problems. I was able to reproduce this behavior on QA this morning at about 9:35 AM with the same file that failed to be attached on PROD. No error messages are displayed. Just the indication in the browser of the spinning wheel. I have attached the file to this ticket. The user that reported this problem recently, first experienced it on March 14 at about 4:30 PM.

 

Ch Vascular Tumors HP Spanish QC 3-14-22 KG.docx

Comment entered 2022-05-03 09:55:36 by Osei-Poku, William (NIH/NCI) [C]

  Sorry about the confusion of my last statement in my comment above:

 


I have not been able to reproduce this behavior on the lower tiers but will be on the lookout on PROD for when it happens again.

I reported 2 different issues in this ticket. One has to do with not being able to attach very large files. As stated above, I was able to reproduce this problem on the lower tiers.  The second problem as stated in the second paragraph, has to do with users receiving notifications late. It is this second problem that I was not able to reproduce and I had said I would provide more information if it happens again.  I hope this clarifies the issue.

Comment entered 2022-05-31 14:01:58 by Kline, Bob (NIH/NCI) [C]

Please split the two issues into separate tickets.

Comment entered 2022-05-31 17:46:46 by Osei-Poku, William (NIH/NCI) [C]

The new ticket number is OCECDR-5116

I have not heard of any delays recently so we will continue to monitor and report any delays.

Comment entered 2022-06-08 12:11:22 by Kline, Bob (NIH/NCI) [C]

Connected with Raymond Kobe. Raymond watched the Windows Event logs while I reproduced the failure, but saw nothing. Next he uninstalled the virus checker and rebooted the server and had me try again, but it still failed. Next step will be to loop in someone from the network team, so we can see if an intrusion detection rule is swallowing network packets.

Comment entered 2022-09-01 12:59:49 by Osei-Poku, William (NIH/NCI) [C]

I have reached out to Raymond K. for a status update on this issue.

Comment entered 2022-09-06 15:31:37 by Osei-Poku, William (NIH/NCI) [C]

According to Raymond K.

"Hello William the network team does not believe it is a networking issue. we schedule some troubleshooting time to look at browser settings"

Comment entered 2023-08-16 09:41:26 by Osei-Poku, William (NIH/NCI) [C]

The problem with the queue appears to have resolved itself. Users are no longer experiencing the problems reported in this ticket, so I am closing the ticket. Thanks!

Attachments
File Name Posted User
Ch Vascular Tumors HP Spanish QC 3-14-22 KG.docx 2022-04-20 12:39:45 Osei-Poku, William (NIH/NCI) [C]

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