| Issue Number | 3121 |
|---|---|
| Summary | [CiteMs] CMS Import Utility Error |
| Created | 2010-04-06 12:05:39 |
| Issue Type | Improvement |
| Submitted By | Osei-Poku, William (NIH/NCI) [C] |
| Assigned To | alan |
| Status | Closed |
| Resolved | 2010-04-26 16:34:11 |
| Resolution | Fixed |
| Path | /home/bkline/backups/jira/ocecdr/issue.107449 |
BZISSUE::4797
BZDATETIME::2010-04-06 12:05:39
BZCREATOR::William Osei-Poku
BZASSIGNEE::Alan Meyer
BZQACONTACT::William Osei-Poku
Cynthia report the following problem this morning. I am attaching the email communication between Alan and Cynthia to this issue.
-----
I have been kicked out of the CMS Import Utility 3 times already this
morning. Below are the error message that came up. I can log back in but
after about 15-20 minutes I get kicked out again.
I will attach the error messages shortly.
Attachment RE CMS Import Utility Error.txt has been added with description: Email communications
BZDATETIME::2010-04-06 12:07:05
BZCOMMENTOR::William Osei-Poku
BZCOMMENT::1
attached error messages.
Attachment CMS Import Utility Error.htm has been added with description: Error messages
BZDATETIME::2010-04-06 12:08:38
BZCOMMENTOR::William Osei-Poku
BZCOMMENT::2
attached another error message
Attachment RE CMS Import Utility Error.htm has been added with description: Error messages1
BZDATETIME::2010-04-08 21:48:26
BZCOMMENTOR::Alan Meyer
BZCOMMENT::3
Cynthia reported that she had some networking problems with
other Internet sites not too long after seeing the problems
with the import utility. We've decided to hold off researching
this further to see if the problem goes away as a result of
unrelated changes at her ISP.
BZDATETIME::2010-04-14 13:19:54
BZCOMMENTOR::William Osei-Poku
BZCOMMENT::4
Alan,
It looks like I can close this one? Cynthia just told me that she does
not experience the networking issues any longer.
Attachment RE CMS Import Utility Error_Resolved.txt has been added with description: emails from Cynthia
BZDATETIME::2010-04-26 16:20:27
BZCOMMENTOR::William Osei-Poku
BZCOMMENT::5
(In reply to comment #4)
> Created attachment 1892 [details]
> emails from Cynthia
>
> Alan,
> It looks like I can close this one? Cynthia just told me that she
does not
> experience the networking issues any longer.
It looks like, I can close this one too?
BZDATETIME::2010-04-26 16:32:22
BZCOMMENTOR::Alan Meyer
BZCOMMENT::6
(In reply to comment #5)
> It looks like, I can close this one too?
Yes. If Cynthia has run all this time without a recurrence
then it looks like the problem is resolved.
BZDATETIME::2010-04-26 16:33:02
BZCOMMENTOR::Alan Meyer
BZCOMMENT::7
Resolved at Cynthia's end.
BZDATETIME::2010-04-26 16:34:11
BZCOMMENTOR::William Osei-Poku
BZCOMMENT::8
(In reply to comment #7)
> Resolved at Cynthia's end.
Issue Closed. Thanks!
| File Name | Posted | User |
|---|---|---|
| CMS Import Utility Error.htm | 2010-04-06 12:07:05 | Osei-Poku, William (NIH/NCI) [C] |
| RE CMS Import Utility Error_Resolved.txt | 2010-04-14 13:19:54 | Osei-Poku, William (NIH/NCI) [C] |
| RE CMS Import Utility Error.htm | 2010-04-06 12:08:38 | Osei-Poku, William (NIH/NCI) [C] |
| RE CMS Import Utility Error.txt | 2010-04-06 12:05:39 | Osei-Poku, William (NIH/NCI) [C] |
Elapsed: 0:00:00.001363