EBMS Tickets

Issue Number 611
Summary Too many connections error - EBMS Prod
Created 2021-09-02 17:54:49
Issue Type Bug
Submitted By Osei-Poku, William (NIH/NCI) [C]
Assigned To
Status Closed
Resolved 2021-09-16 14:19:58
Resolution Cannot Reproduce
Path /home/bkline/backups/jira/oceebms/issue.297994
Description

Cynthia reported the attached error message which appeared to have happened at about 4:40 and 4:45 PM today. 

"I was submitting a set of review decisions from my queue and got this attached message. After doing a print screen, I hit the back button and resubmitted my decisions and then everything worked fine. So it is a very mysterious error. "

Probably a temporary error message but may be worth investigating. 

Comment entered 2021-09-02 18:28:40 by Kline, Bob (NIH/NCI) [C]

I have filed ServiceNow ticket NCI-RITM0314148 with CBIIT asking them to examine the logs and report back any failures they find recorded, as well as any unscheduled maintenance which might have been happening during that time frame. I'm not hopeful that we'll learn anything, but we keep asking. 😉

Comment entered 2021-09-07 15:13:28 by Osei-Poku, William (NIH/NCI) [C]

Added  and as watchers.

Comment entered 2021-09-16 14:19:58 by Kline, Bob (NIH/NCI) [C]

We never heard back from CBIIT about why this may have happened. Closing for now.

Attachments
File Name Posted User
EBMS error.PNG 2021-09-02 17:54:10 Osei-Poku, William (NIH/NCI) [C]

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