| Issue Number | 4543 |
|---|---|
| Summary | Pub Preview missing formatting features on QA |
| Created | 2018-11-01 11:53:31 |
| Issue Type | Bug |
| Submitted By | Osei-Poku, William (NIH/NCI) [C] |
| Assigned To | Englisch, Volker (NIH/NCI) [C] |
| Status | Closed |
| Resolved | 2018-11-02 15:55:21 |
| Resolution | Fixed |
| Path | /home/bkline/backups/jira/ocecdr/issue.235271 |
It looks like all the PP formatting is missing on QA. The left and right NAVs don't display and the whole page displays just like a regular QC report. It is not the case on DEV as DEV displays PP correctly.
If you are still having the problem with the PP report please paste
this link into your browser and let me know if you can access the
file:
https://www-dt-qa.cancer.gov/PublishedContent/Styles/nvcg.css
I'm guessing your network isn't setup to access the DT server.
If you can not access the CSS file using the link above
please try this one instead:
https://www-qa.cancer.gov/PublishedContent/Styles/nvcg.css
I was able to access the second link
https://www-qa.cancer.gov/PublishedContent/Styles/nvcg.css
but not the first link and yes, I am still having the same problem. Refreshing it did not work.
You should check with your network folks to ensure you are allowed to access the server www-dt-qa.cancer.gov. You're obviously blocked to access that server.
Give me 2 minutes and try PP again, please.
You should check with your network folks to ensure you are allowed to access the server www-dt-qa.cancer.gov. You're obviously blocked to access that server.
That was indeed the problem. The server is actually allowed on the site-to-site VPN but because of the weird setup we have, we always have to manually include the servername - ip address combination in the hosts file of our local machines and this one, in particular, was missing. After entering it, it worked. Thanks, Volker!
Elapsed: 0:00:00.001488