CDR Tickets

Issue Number 3640
Summary Unable to run Advisory Board Summary Mailers
Created 2013-08-09 15:23:40
Issue Type Bug
Submitted By Juthe, Robin (NIH/NCI) [E]
Assigned To Kline, Bob (NIH/NCI) [C]
Status Closed
Resolved 2013-09-17 11:52:08
Resolution Fixed
Path /home/bkline/backups/jira/ocecdr/issue.111716
Description

Bonnie is unable to run Advisory Board summary mailers on production. She is repeatedly receiving a message that IE cannot display the webpage, although she received another message that said:

Unable to identify permissions for user. Has your session timed out?

I'm not sure if this is related to the known connection problems we've been having.

Comment entered 2013-08-09 15:55:53 by Kline, Bob (NIH/NCI) [C]

Do you know if this was tested on the lower tiers? If so, were the tests successful?

Comment entered 2013-08-09 16:55:05 by Juthe, Robin (NIH/NCI) [E]

I don't believe this was tested on the lower tiers. It was on the list of test cases for the testing at CIAT, but we were unable to test it there since it requires scripts that are on Bonnie's computer.

Comment entered 2013-08-20 08:52:34 by Kline, Bob (NIH/NCI) [C]

Another case of the wrong name for the right server.

Comment entered 2013-08-23 15:49:17 by Englisch, Volker (NIH/NCI) [C]

The following script has been updated on DEV and is ready for testing:

  • R11969: SummaryMailerReqForm.py

Comment entered 2013-08-23 15:49:59 by Englisch, Volker (NIH/NCI) [C]

Ready for QC

Comment entered 2013-08-27 11:19:57 by Englisch, Volker (NIH/NCI) [C]

Who might be in a position to test this?

Comment entered 2013-08-27 11:23:21 by Juthe, Robin (NIH/NCI) [E]

I am testing this. I may ask Bonnie to test it on her computer, too.

Comment entered 2013-08-27 11:56:47 by Englisch, Volker (NIH/NCI) [C]

I've copied the changes to QA for testing.

Comment entered 2013-08-28 16:04:04 by Juthe, Robin (NIH/NCI) [E]

Verified on QA.

Comment entered 2013-09-10 19:23:32 by Englisch, Volker (NIH/NCI) [C]

If this has been verified on PROD we should be able to close this issue.

Comment entered 2013-09-11 09:23:24 by Juthe, Robin (NIH/NCI) [E]

Although the job runs successfully, Bonnie is still having trouble printing the files with the "RunPrintJob" command and locating them (they save to the d:\ drive on the server). I think Bob is planning to stop by her desk to take a look at her computer, so I am reassigning this to him and reopening it.

Comment entered 2013-09-16 15:13:29 by Kline, Bob (NIH/NCI) [C]

I looked at Bonnie's system briefly on Thursday. I'll continue tomorrow.

Comment entered 2013-09-17 11:52:08 by chengep

User tested and confirmed fixed

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