CDR Tickets

BZDATETIME::2012-09-18 11:45:32
BZCOMMENTOR::Volker Englisch
BZCOMMENT::1

I'm tempted to mark this issue as "works for me".

I do see that the icon is missing when using Firefox but when you're running PP I'm assuming that IE is your browser.
Could you maybe try to copy the link and paste it into different browsers and report what happens?

Also, if you could add any additional information that might help: Does this happen for all glossaries or only some; does it happen on all servers or only BACH; which glossary are you using, etc.

BZDATETIME::2012-09-18 17:24:00
BZCOMMENTOR::William Osei-Poku
BZCOMMENT::2

(In reply to comment #1)
> I'm tempted to mark this issue as "works for me".
>
> I do see that the icon is missing when using Firefox but when you're running PP
> I'm assuming that IE is your browser.

Yes. IE is our default browser even though we like either FF or Chrome better :-).

> Could you maybe try to copy the link and paste it into different browsers and
> report what happens?

I did test in both FF and IE and got the same results. I tested on at least 3 computers.

>
> Also, if you could add any additional information that might help: Does this
> happen for all glossaries or only some; does it happen on all servers or only
> BACH; which glossary are you using, etc.

This happens for all terms we tried so I am assuming it is a global issue for all glossary term documents with audio.

Here are two sample documents:
45761
44893
Meanwhile, we are able to see audio icons on Cancer.gov with the same browsers that are not able to display icons in pub preview.

BZDATETIME::2012-09-18 17:36:40
BZCOMMENTOR::Robin Juthe
BZCOMMENT::3

I just looked at some of the genetics dictionary terms in Pub Preview and I have a couple tidbits to add:

1. The audio icon IS displaying next to some of the genetics HP terms in PP. It seems to be displaying next to terms that are in both the HP and patient dictionary, but the icon is only displaying with the HP definition. Here are some examples:

CDR0000045693
CDR0000044868
CDR0000460228

2. The audio icon is NOT displaying in PP for terms that are present only in the genetics dictionary. Here are some examples:

CDR0000666092
CDR0000460132

BZDATETIME::2012-09-18 17:41:49
BZCOMMENTOR::Volker Englisch
BZCOMMENT::4

Are you able to pull up the audio icon directly?
http://www.cancer.gov/images/audio-icon.gif

If you are, could you attach the HTML source to this issue?

BZDATETIME::2012-09-19 10:22:41
BZCOMMENTOR::William Osei-Poku
BZCOMMENT::5

I am able to see the audio icon in both FF and IE but IE won't show me the source code if I select View Source. I have attached the source code from FF.

Attachment FF.txt has been added with description: FF source code

BZDATETIME::2012-09-19 10:44:02
BZCOMMENTOR::Volker Englisch
BZCOMMENT::6

(In reply to comment #5)
> I have attached the source code from FF.

I actually meant the source code of the Glossary file.

You're able to see the audio icon when you use its URL. This means it is not blocked somehow. If you can open the source for the Glossary and see this URL displayed (or send it to me and I'll check) then you're receiving all data and should be seeing the icon. In that case I would assume that some settings in the browser are preventing you from seeing the icon.
But let's look at the source code first and go from there.

BZDATETIME::2012-09-19 10:51:06
BZCOMMENTOR::Volker Englisch
BZCOMMENT::7

(In reply to comment #3)
> I just looked at some of the genetics dictionary terms in Pub Preview and I
> have a couple tidbits to add:

Interesting but again, I can't confirm this. I do see the audio icon for all of those glossary terms.

BZDATETIME::2012-09-19 11:25:43
BZCOMMENTOR::William Osei-Poku
BZCOMMENT::8

I have attached the source code of CDR0000045761.

Attachment CDR0000045761.txt has been added with description: CDR0000045761 source code

BZDATETIME::2012-09-19 11:57:04
BZCOMMENTOR::Volker Englisch
BZCOMMENT::9

I'm attaching an image of the source William provided displayed on my system at 6116.
I can check if there were any changes to PP on the Cancer.gov side but it looks to me that this may be a browser display issue.

Let's brainstorm at tomorrow's meeting.

Attachment CDR0000045761.jpg has been added with description: Image of Source on VE machine

BZDATETIME::2012-09-19 12:02:05
BZCOMMENTOR::Volker Englisch
BZCOMMENT::10

(In reply to comment #3)
> I just looked at some of the genetics dictionary terms in Pub Preview

A site visit to Robin's office revealed that the "missing" icon does appear for a fraction of a second when we hit F5 to refresh the screen but then it disappears and leaves the space behind.
Using compatibility mode did not change the display.

BZDATETIME::2012-09-19 13:28:00
BZCOMMENTOR::William Osei-Poku
BZCOMMENT::11

After turning off compatibility mode, the icons are showing up for me. I did the same thing on Amy's computer but that didn't fix her problem. I tried to match the IE multimedia settings on her computer and mine but that didn't work on her computer either. However, the icons are showing up on her computer in FF. That is, after copying the URL from IE to FF.

BZDATETIME::2012-09-21 16:57:32
BZCOMMENTOR::Volker Englisch
BZCOMMENT::12

As discussed at our status meeting, this appears to be a browser display rather than a CDR/Gatekeeper issue.

William has been advised to work with his computer support team to find a resolution.

William, is this still an issue at CIAT or can we close this ticket?

No. We can close it.