CDR Tickets

Issue Number 3185
Summary [Media] unable to complete download of bigger files
Created 2010-06-30 16:29:48
Issue Type Bug
Submitted By Osei-Poku, William (NIH/NCI) [C]
Assigned To Kline, Bob (NIH/NCI) [C]
Status Closed
Resolved 2010-06-30 18:30:43
Resolution Cannot Reproduce
Path /home/bkline/backups/jira/ocecdr/issue.107513
Description

BZISSUE::4872
BZDATETIME::2010-06-30 16:29:48
BZCREATOR::William Osei-Poku
BZASSIGNEE::Bob Kline
BZQACONTACT::William Osei-Poku

Since yesterday, we have not been able to completely download a media file that is about 35MB. The download progresses to about 70% and does not go past that for several minutes. Meanwhile, smaller files download without any problems.
Examples: CDR681068 & CDR673982

Comment entered 2010-06-30 17:29:02 by Kline, Bob (NIH/NCI) [C]

BZDATETIME::2010-06-30 17:29:02
BZCOMMENTOR::Bob Kline
BZCOMMENT::1

Unfortunately, I'm not able to reproduce this behavior, either from inside the NIH network, nor from my home office (which surely has a slower connection than you have to NCI). You may need to get your local network folks to help you troubleshoot the failures on your end. To help them with the process, you can give them http://bach.nci.nih.gov/cgi-bin/cdr/GetCdrBlob.py?id=CDR0000681068, which they can use to try and reproduce the failure without using XMetaL.

Comment entered 2010-06-30 18:30:43 by Osei-Poku, William (NIH/NCI) [C]

BZDATETIME::2010-06-30 18:30:43
BZCOMMENTOR::William Osei-Poku
BZCOMMENT::2

I just got home and tried it and I was able to download it without a problem. I will get our network administrator to look into it.

Thanks!

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