| Issue Number | 3136 |
|---|---|
| Summary | FTP Error when copying Licensee Data |
| Created | 2010-05-02 12:53:10 |
| Issue Type | Improvement |
| Submitted By | Englisch, Volker (NIH/NCI) [C] |
| Assigned To | Englisch, Volker (NIH/NCI) [C] |
| Status | Closed |
| Resolved | 2010-05-05 12:46:53 |
| Resolution | Fixed |
| Path | /home/bkline/backups/jira/ocecdr/issue.107464 |
BZISSUE::4818
BZDATETIME::2010-05-02 12:53:10
BZCREATOR::Volker Englisch
BZASSIGNEE::Volker Englisch
BZQACONTACT::Lakshmi Grama
The publishing job failed when the licensee data should have been copied to the FTP server. The error message reported a 'permission denied' error.
I was able to manually copy the data but will need to find out what's causing this error message when the process is run via the FTP script.
BZDATETIME::2010-05-05 12:45:28
BZCOMMENTOR::Volker Englisch
BZCOMMENT::1
This turned out to be a system error.
John restarted the Xinetd service on the FTP server which resolved the problem.
BZDATETIME::2010-05-05 12:46:53
BZCOMMENTOR::Volker Englisch
BZCOMMENT::2
Publishing finished last night without the FTP failure and a licensee, who contacted us regarding the same FTP problems we experienced, confirmed that he was able to download the XML data again.
Closing issue!
Elapsed: 0:00:00.000399