CDR Tickets

Issue Number 5243
Summary CDR crashes when applying revision level
Created 2023-05-24 13:53:20
Issue Type Bug
Submitted By Osei-Poku, William (NIH/NCI) [C]
Assigned To Kline, Bob (NIH/NCI) [C]
Status Closed
Resolved 2023-05-24 17:33:13
Resolution Fixed
Path /home/bkline/backups/jira/ocecdr/issue.347006
Description

CDR appears to crash in some cases when you are applying revision level markup. I am not sure if it is related to this OCECDR-5242 that I just created but Victoria and I have experienced this. In the case of Victoria, she experienced it on PROD and I experienced it on DEV. It does not happen each time but it seems to happen a lot. 

The repro steps are:

Repro Steps:

  1. Check out a summary document.

  2. Markup several changes within a section

  3. Highlight the section.

  4. Right-click within the section and choose “Apply Revision Level” from the context menu.

  5. Select one of the levels form the popup window

  6. CDR may crash

Comment entered 2023-05-24 14:08:37 by Kline, Bob (NIH/NCI) [C]

Can you attach the logs from the %APPDATA%\SoftQuad\XMetaL\17.0 directory, please?

Comment entered 2023-05-24 14:53:35 by Osei-Poku, William (NIH/NCI) [C]

logs_William.zip This is from my laptop. Please let me know if you need logs from Victoria's laptop too.

Comment entered 2023-05-24 15:11:52 by Kline, Bob (NIH/NCI) [C]

Please try and reproduce this on DEV, where the fix for OCECDR-5242 has been installed. If you are unable to reproduce the crash (I cannot reproduce it), I think we can safely assume that the fix for the other ticket addressed this as well.

Comment entered 2023-05-24 16:34:21 by Osei-Poku, William (NIH/NCI) [C]

I was able to reproduce this on DEV, and CDR crashed. Essentially, the Revision Level window gets stuck on the desktop (not just on XMetal). That is, if you navigate away from XMetal, while the Revision Level Window is displayed XMetal, into your outlook email, the Revision Level window continues to show and when you attempt to cancel it, it displays a second warning window before eventually crashing. I will see if I can reproduce it again and capture some screenshots.

Comment entered 2023-05-24 16:41:20 by Osei-Poku, William (NIH/NCI) [C]

I was able to reproduce it again. Please see attached screenshot. It appears to be that the second window is hidden behind the main Apply Revision Level window as you continue to cancel the main window, CDR "crashes". 

 

Comment entered 2023-05-24 17:33:13 by Kline, Bob (NIH/NCI) [C]

Log out of XMetaL and back in on DEV and try again.

Comment entered 2023-05-24 17:54:58 by Osei-Poku, William (NIH/NCI) [C]

It is working well now. Thanks!

Comment entered 2023-05-24 17:55:29 by Osei-Poku, William (NIH/NCI) [C]

Verified on DEV. OK to install on QA.

Comment entered 2023-05-25 07:48:50 by Osei-Poku, William (NIH/NCI) [C]

Verified on QA. Please install on PROD.

Comment entered 2023-05-25 08:39:35 by Kline, Bob (NIH/NCI) [C]

Installed on STAGE and PROD.

Comment entered 2023-05-30 09:35:15 by Osei-Poku, William (NIH/NCI) [C]

Verified on PROD. Thanks!

Attachments
File Name Posted User
logs_William.zip 2023-05-24 14:52:57 Osei-Poku, William (NIH/NCI) [C]
RevistionLevel.PNG 2023-05-24 16:40:00 Osei-Poku, William (NIH/NCI) [C]

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