CDR Tickets

Issue Number 3832
Summary PROD Bastion Host Freezes
Created 2014-11-18 08:30:12
Issue Type Bug
Submitted By Osei-Poku, William (NIH/NCI) [C]
Assigned To Englisch, Volker (NIH/NCI) [C]
Status Closed
Resolved 2014-11-20 13:23:18
Resolution Fixed
Path /home/bkline/backups/jira/ocecdr/issue.141892
Description

I reported this issue yesterday and Volker opened a ticket with CBIIT to try try to resolve the issue (https://tracker.nci.nih.gov/browse/WEBTEAM-4861).

We are unable to log into the CDR this morning.

Comment entered 2014-11-18 09:50:41 by Juthe, Robin (NIH/NCI) [E]

Two people have reported this problem so far in PCIB, too (I am able to log in). Sharon said that response time in the Bastion host was very slow yesterday afternoon and the computer started beeping at her with every keystroke at about 5pm yesterday and then the screen went black and she has been unable to get back in since. Diana has had similar issues this morning.

We are also getting a message about the C:\ drive running out of space on the Bastion host, so I'm not sure if that is related.

Comment entered 2014-11-18 11:04:13 by Kline, Bob (NIH/NCI) [C]

Users should be able to log into the bastion host now. Took me a while (about two minutes) to get logged into the bastion server, but once I was in the system appeared to be responsive.

Comment entered 2014-11-18 11:50:40 by Englisch, Volker (NIH/NCI) [C]

I modified the title as this was an issue with the bastion host and not our CDR server.

Comment entered 2014-11-18 15:31:53 by Osei-Poku, William (NIH/NCI) [C]

We've been able to log in without any problems so far. Thanks!

Comment entered 2014-11-18 15:41:57 by alan

It looks like the problem was a disk space issue, as Robin and the in-house folks reported.

We're trying now to get CBIIT to expand the size of the disk drive so that this won't happen again. In the meantime, if anyone see the low disk space warnings and/or bastion host freezes please let the developers know so that we can badger CBIIT about it.

Thanks.

Comment entered 2014-11-18 15:53:51 by Osei-Poku, William (NIH/NCI) [C]

Sure, will do. I didn't realize that it had something to do with low disk space. We started seeing the low disk message on Friday and reported it in this issue: OCECDR-3830. We will let you know if we come across any of these problems again. Thank you!

Comment entered 2014-11-20 13:23:18 by Englisch, Volker (NIH/NCI) [C]

The bastion host had been restarted on Tuesday and everything is working OK since then.

Elapsed: 0:00:00.001395